Is there any solution? The industry is very diverse, with several sub-segments, each displaying its own unique characteristics. The BPO players need to be excellent in every facet of operations as the market is highly competitive at every level and re-defining itself every day. Being a People-Centric industry what are the people issues that, the HR will have to handle?
Another framework, more focused on the identification process of potential outsourcing able Information Systems, identified as AHP, is explained. Fitzgerald identify several contracting problems companies face, ranging from unclear contract formatting, to a lack of understanding of technical IT- processes.
What is the difference between a call centre and a BPO organization A Business Process Outsourcing BPO organization is responsible for performing a process or a part of a process of another business organization; outsourcing is done to save on costs or gain in productivity.
A call centre performs that part of a client's business which involves handling telephone calls. A call centre, for example, might handle customer complaints coming in over a telephone. Few of the motivation factors as to why BPO is gaining ground are: We offer customized business data processing services that match international standards in terms of precision and timely execution.
The organization has experience in processing large volumes of data required by major corporate and government organizations. That the Indian BPO companies suffer from the chronic problem of a high attrition rate is a given. The question is why is the rate so high?
And what can we do about it. The study focused on the compensation and benefits of almost 39, Indian jobs in the BPO sector. The Key findings of the study were: Such a low figure does not give any scope in creating incentive programs to encourage employees to work harder or stay at the Organization.
The employee gets the money at age So retirement benefits like PF do not encourage employees to stay at one company.
Attrition is a burning problem for the promising industry of BPO, especially because it fails to tap the full utilization of the human resources and wastes much of its time, money and resources due to this. Business Process Outsourcing (BPO) is a developing industry that is receiving significant attention from all other sectors such as government, business, as well as from the academia. BPO is basically formulated to outsource processes to a third party that are not core to a company but are necessary in its everyday operations. Why is the BPO attrition rate so high? That the Indian BPO companies suffer from the chronic problem of a high attrition rate is a given. The question is why is the rate so high? And what can we do about it. The Organization recently completed its "BPO Sector Special Survey," which attempts to .
Organization stated that companies need to learn from the findings of the study and create more realistic pay policies and more aligned to the employee expectations.
Companies need to focus on the take-home pay and offer a higher rate if performance-based incentives if they hope to retain talent. The study also suggested innovative options like stock options or deferred and retention bonuses if money was tight.
The need for a more focused approach to career planning was also clearly highlighted. Employees will stay longer when they see that they can move up to a better job at the same company.
Other findings of the study were: The Organization suggests crosstraining employees in other processes to provide a respite. Key To success The key to success in ramping up talent in a BPO environment is a rapid training module.
The training component has to be seen as an important subprocess, requiring constant re-engineering. A list of top fifteen BPO companies in India is given below. Percentage of respondents of a company who named their own company as the preferred oneDream Company: Percentage of respondents in the total sample who preferred a particular company.
As per the statutory guidelines, the employee is required to contribute a percentage of his basic salary and DA to a common fund. The employer for this fund contributes as well. The employee can use the amount deposited in this fund for various personal purposes such as purchase of a new house, marriage etc.
Gratuity is one of the retrial benefits given to the employee in which the employer every year contributes a particular amount.Employee attrition is a very big problem not only in India but outside India too.
Attrition rate is increasing day by day and it¶s especially the software industry which is affected the most. Documents Similar To Attrition in the BPO Industry. To study and analysis of Indian BPO Industry and to promote corporate gifts in BPO's. Uploaded by 5/5(3).
The attrition in the BPO is consistent with what has been witnessed in any industry during its growth phase. The IT industry, manufacturing industry had seen similar high attrition during their growth stage which later reduces as the industry matures/5(4).
Dec 27, · Early Warning on Attrition It was the early 21st century, and the offshore call-center and BPO industry was booming. People were joining local and multinational companies because they were being paid well. the patterns of attrition in BPO and analyze the relationship among employee motivations, job satisfaction and employee retention, so as to utilize employee motivation to retain employees in an organization.
ATTRITION IN BPO INDUSTRY: A SURVEY REPORT Abstract The BPO industry is undoubtedly considered as one of the biggest fields of employment in India and stands number two worldwide after Philippines.
However, it is facing a phenomenal increase in attrition rate which is the biggest challenge. Attrition has been a never-ending problem for every organization especially the developing countries like India due to either lack of appreciation or lack of proper job sculpting.